Refund policy

You have 30 days from the day your artwork is delivered to return it for any reason. This is longer than the 14 day withdrawal period required by European consumer law, and it does not affect your statutory rights.

How to return. Write to hello@sashaelage.com within 30 days of delivery and we will send you the return address and instructions. Please do not send anything back before contacting us.

Condition. The print must be returned rolled in its original tube, unmarked and in the same condition in which it arrived. Please pack it as carefully as we packed it for you, as artworks damaged on the return journey cannot be refunded.

Return shipping. Return shipping is at your cost. We recommend a tracked service.

Refunds. Once your return reaches us and we have confirmed its condition, your refund is issued to the original payment method within 14 days. Import duties paid to your local customs authority are not refundable by us, though you may be able to reclaim them directly from your customs office.

Damaged or incorrect orders. If your artwork arrives damaged, or if you receive the wrong item, write to hello@sashaelage.com within 48 hours of delivery with a photograph. We will replace it at no cost to you.

Cancelling before dispatch. If you wish to cancel before your order has been dispatched, write to hello@sashaelage.com as soon as possible and we will cancel and refund in full.

Every message is read and answered personally.