Shipping policy

Free shipping worldwide

Shipping is free on every order, to every country we deliver to. There is no minimum order and no shipping fee added at checkout.

Production and dispatch

Every artwork is printed to order, just for you, by our professional fine art print partners. Once your order is placed:

Fine art prints and framed canvases are produced and dispatched within 3 to 5 business days.
Calendars are printed at the production partner closest to you and dispatched within 2 to 5 business days.

Business days are Monday to Friday, excluding public holidays. During busy periods, such as the weeks before Christmas, production can take a few days longer.

Estimated delivery times

After dispatch, delivery usually takes:

European Union: 3 to 7 business days
United Kingdom: 3 to 7 business days
United States and Canada: 3 to 7 business days
Rest of the world: 1 to 4 weeks (calendars usually within 3 weeks)

In total, most orders arrive within 1 to 2 weeks in Europe, the UK and North America, and within 2 to 5 weeks elsewhere. These are estimates, and occasional delays with carriers or customs can happen.

Tracking

You will receive a tracking number by email as soon as your order is dispatched, so you can follow it all the way to your door.

Packaging

Fine art prints are shipped rolled in a reinforced protective tube.
Framed canvases are shipped fully assembled and ready to hang, in protective packaging.
Calendars are shipped flat in protective packaging.

Customs, duties and taxes

Orders shipped outside the country of production may be subject to local import duties or taxes. These are not included in the price and are payable by the customer on delivery. The amount depends on your country's rules, so we recommend checking with your local customs office if you are unsure.

Damaged or lost parcels

We are truly sorry if your artwork arrives damaged. If this happens, please write to us at hello@sashaelage.com within 48 hours of delivery with a photograph of the item and its packaging. Thank you for letting us know: we will send you a replacement at no cost to you.

If your tracking shows no movement for an unusually long time, or your parcel does not arrive, please contact us and we will look into it with the carrier. If a parcel is confirmed lost, we will send you a replacement at no cost.

Wrong address

Please check your shipping address carefully at checkout. If you notice a mistake, write to us as soon as possible and we will do our best to correct it before your order is dispatched.